Returns & Exchanges

Returns & Exchanges

We want you to love your ROLLEO PRO order. Because every piece is made to order, please read the guidelines below.

Return time frame

Please contact us within 30 days of delivery for any return or exchange request.

Damaged items

If your item arrives damaged, email us with your order number and a clear photo of the damage. We will send a replacement or issue a refund.

Defective items

If you notice a printing or manufacturing defect, send us your order number and photos. We will replace the item or refund you.

Wrong item received

If you received an item, size or color that does not match your order, contact us with your order number and a photo. We will correct it at no cost to you.

Size issues

Please check our Size Guide and the size chart on each product page before ordering. If your size does not fit, contact us within 30 days of delivery and we will help you with an exchange. Items should be unworn and unwashed.

Exchanges

To exchange for a different size or color, contact us with your order number and the item you would like instead. Exchanges are subject to availability.

How to contact us

Email info@rolleopro.com or use the form on our Contact page. Please include your order number, your name and a short description of the issue, with photos if relevant. We will reply as soon as possible with next steps.